Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request an inspection, request a quote, submit an inquiry, or otherwise communicate with Icon Home Inspections.

Depending on your interaction with our website, the information we collect may include:

• Your name
• Email address
• Phone number
• Property or service address
• Organization or company name, where applicable
• Preferred inspection date or scheduling information
• Information about the property being inspected
• Information about the inspection or testing services you require
• Information included in your inquiry or message
• Photos, documents, or other files you voluntarily provide
• Payment or billing information where applicable
• Other information you voluntarily provide

Our website's contact form requests information including your name, phone number, email address, organization, services required, and message.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, date and time of your visit, and information about how you interact with the website.

We may use cookies, analytics tools, tags, scripts, and similar technologies to operate, maintain, secure, and improve our website and understand how visitors use it.

Our website uses Google Tag Manager and may use other third-party technologies for website functionality and analytics.

You can adjust your browser settings to limit or disable cookies. However, disabling certain cookies may affect website functionality.

How We Use Personal Information

Icon Home Inspections may collect and use personal information for purposes including:

• Responding to inquiries and inspection requests
• Providing information about our inspection and testing services
• Preparing quotes and estimates
• Scheduling inspections and appointments
• Understanding property and inspection requirements
• Communicating with customers and prospective customers
• Preparing and delivering inspection reports
• Processing payments where applicable
• Providing customer service and follow-up communications
• Maintaining customer and business records
• Operating and improving our website
• Understanding website traffic and visitor behaviour
• Improving our services and customer experience
• Protecting the security and integrity of our website and systems
• Preventing fraud, misuse, or unauthorized access
• Complying with applicable laws and legal obligations
• Fulfilling other purposes for which the information was provided or for which consent has been obtained

Property and Inspection Information

Information provided through the website may relate to residential properties, commercial properties, property conditions, building systems, mould concerns, asbestos or lead testing, air quality, odours, thermal imaging, or other inspection requirements.

This information may be used to understand your needs, prepare for an inspection, communicate findings, prepare reports, schedule services, and provide the requested inspection or testing services.

Please only provide information that is reasonably necessary for your inquiry and avoid submitting unnecessary sensitive personal information through general website forms.

Consent

By providing personal information through our website, requesting an inspection, submitting an inquiry, requesting a quote, or otherwise providing information to Icon Home Inspections, you consent to its collection, use, and disclosure for the purposes identified when the information is provided or for purposes reasonably related to those purposes.

Where required by applicable privacy legislation, we will obtain additional consent before using or disclosing personal information for a new purpose.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, or other reasonable limitations. Withdrawing consent may affect our ability to respond to an inquiry, schedule an inspection, prepare a report, or provide requested services.

Disclosure of Personal Information

Icon Home Inspections does not sell or rent personal information to third parties.

We may disclose personal information when reasonably necessary to operate our website, provide inspection services, process inquiries, or conduct our business. This may include disclosure to:

• Employees, inspectors, and authorized representatives who require the information to perform their duties
• Website hosting, technology, communications, analytics, inspection software, and other service providers
• Testing laboratories or specialized service providers where reasonably necessary to provide requested testing or inspection services
• Contractors or remediation professionals where reasonably necessary and authorized to assist with a requested service
• Payment processors where applicable
• Professional advisors where reasonably necessary
• Government authorities, regulatory bodies, courts, or law enforcement where required or permitted by law
• Other organizations or individuals where you have provided consent or where disclosure is otherwise authorized or required by law

We take reasonable steps to ensure that third-party service providers only receive information reasonably necessary for the services they provide.

Website Analytics and Third-Party Services

Our website may use third-party services and technologies to support website functionality, process inquiries, manage appointments, provide communications, understand website traffic, and improve our online presence.

Our website may also contain links to third-party websites, including professional organizations, suppliers, service providers, social media platforms, and other external resources.

Once you leave the Icon Home Inspections website and access an external website or service, that website's privacy policy and terms may apply. Icon Home Inspections is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the applicable privacy policy of any external website before providing personal information.

Protection of Personal Information

Icon Home Inspections takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

Access to personal information is limited to individuals and service providers who reasonably require it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, respond to inquiries, schedule and provide inspection services, prepare reports, maintain appropriate business records, resolve disputes, and satisfy applicable legal or business requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it in accordance with our applicable policies and legal obligations.

Accessing and Correcting Your Personal Information

You may have the right to request access to personal information Icon Home Inspections holds about you and request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and limitations.

If you would like to make a privacy-related request, please contact us using the information below. We may need to verify your identity before providing access to or making changes to personal information.

Privacy Questions and Complaints

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your personal information has been handled, please contact us.
Icon Home Inspections Inc.London, OntarioCanadaPhone: 519-495-4227Email: moc.snoitcepsniemohnoci%40leahcim
We will review privacy inquiries and complaints and take reasonable steps to address concerns in accordance with applicable privacy legislation.

Changes to This Privacy Policy

Icon Home Inspections may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, technology, or applicable privacy requirements.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or Icon Home Inspections' website privacy practices, please contact:
Icon Home Inspections Inc.London, OntarioCanadaPhone: 519-495-4227Email: moc.snoitcepsniemohnoci%40leahcim